Return & Refund Policy

Return and Refund Policy

Last Updated: 15-May-2026

Customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

Most new and unused items may be returned within 7 days of delivery for a refund or exchange. To qualify for a return, items must be:

• unused and unworn,
• in original condition,
• returned with original packaging, tags, labels, and accessories,
• accompanied by proof of purchase or order confirmation.

The return window begins from the date marked delivered by the courier company.

Non-Returnable Items

The following items are not eligible for return or refund:

• Digital products or software licenses
• Gift cards or vouchers
• Opened personal-care products
• Perishable items
• Customized or personalized products
• Clearance or sale items (unless defective or incorrect)

Exchanges

We offer exchanges for: defective items, damaged products, incorrect items shipped, and size exchanges (subject to stock availability). Customers requesting a size exchange may be required to bear courier charges unless the incorrect size was shipped by us. To request an exchange, contact us within 7 days of delivery with: order number, issue description, and clear product photographs.

Return Shipping Costs

If the Return Is Due to Our Error: If you received a defective item, damaged product, or incorrect order, we will cover the return shipping cost. We may provide a return pickup arrangement, prepaid return label, or reimbursement of courier charges upon receipt verification.

Customer-Initiated Returns: For all other returns, customers are responsible for return shipping costs. We strongly recommend using a trackable courier service, as we are not responsible for items lost or damaged during return transit.

Refund Process

• Inspection: Returned items are inspected within 2–3 business days after receipt.
• Approval: Customers will receive email or WhatsApp confirmation regarding refund approval or rejection.
• Refund Issuance: Approved refunds are processed within 5–10 business days through the original payment method where applicable. For Cash on Delivery orders, refunds may be processed through bank transfer, JazzCash, Easypaisa, or store credit.

Store Credit

In some cases, we may offer store credit or exchange instead of a monetary refund. Store credit remains valid for 6 months from the date of issuance.

Rejected Returns

Returns that do not meet our return eligibility conditions may be declined and returned to the customer.

Late or Missing Refunds

If your refund has not appeared:

• Recheck your bank account or wallet account.
• Contact your payment provider or bank.
• Allow additional processing time where applicable.

If you still have not received your refund, contact us at: support@sagothecompany.com or Phone/WhatsApp: +92 333 3333333.